1. Purpose and Scope

1.1 This Acceptable Use Policy (“Policy”) sets out the rules for using the MegaVertex platform, applications, APIs and related services (the “Service”), owned and operated by Maxima Technical Solutions and Consultancies, a company registered in Palestine under registration number 562563650, with its registered address at 14 Emile Touma Street, Ramallah, Palestine (“MegaVertex”, “we”, “us”).

1.2 This Policy forms part of, and is incorporated into, the MegaVertex Terms of Service (the “Terms”). Capitalised terms not defined here have the meanings given in the Terms. A breach of this Policy is a material breach of the Terms.

1.3 This Policy applies to every customer, Authorized User, and any other person who accesses the Service through a customer's account (each a “User”). Customers are responsible for ensuring that all of their Users comply with this Policy.

2. Illegal and Harmful Activity

You must not use the Service to:

1. violate any applicable law or regulation, or encourage or assist anyone else to do so;
2. engage in fraud, money laundering, terrorist financing, or any deceptive or misleading practice;
3. infringe or misappropriate any intellectual property, privacy, publicity or other right of any person;
4. upload, store, share or distribute any content that is unlawful, defamatory, obscene, threatening, harassing, hateful, or that promotes violence or discrimination;
5. upload, store or distribute any material depicting or facilitating the abuse or exploitation of children;
6. collect, store or process personal data without a lawful basis, or in breach of any data-protection law;
7. violate any export-control, sanctions or trade-restriction law, or provide access to the Service to any sanctioned person or territory.

3. Security and Integrity of the Service

You must not:

1. access, or attempt to access, any account, system, network or data that you are not authorised to access;
2. probe, scan, penetration-test or test the vulnerability of the Service, or breach any security or authentication measure, without our prior written authorisation;
3. upload or transmit viruses, worms, ransomware, trojans, spyware or any other malicious code;
4. carry out, or take part in, any denial-of-service attack, flooding, mail-bombing or similar attack;
5. circumvent, disable or interfere with any licensing, rate-limiting, usage-limit or access-control feature;
6. reverse engineer, decompile or disassemble any part of the Service, except where such restriction is prohibited by mandatory law;
7. use any robot, scraper, crawler or other automated means to access or extract data from the Service, except through the APIs and within the limits we publish;
8. forge headers, spoof identities, or otherwise hide the origin of any data or request sent to the Service.

4. Fair Use of Resources

You must not:

1. use the Service in a way that places an unreasonable or disproportionate load on our infrastructure, or degrades performance for other customers;
2. exceed, or attempt to exceed, the users, apps, storage, API calls or other limits of your plan;
3. share login credentials, or allow one account or login to be used by more than one individual;
4. use the Service to store or host files or content unrelated to your business use of the Service (for example, as general-purpose file storage or backup);
5. resell, sublicense, white-label or provide the Service to third parties, unless expressly authorised in a written agreement with MegaVertex.

5. Communications

You must not use the Service to send unsolicited bulk messages (spam), phishing messages, chain letters or pyramid schemes, or any communication that violates anti-spam, telecommunications or electronic-marketing laws. You are solely responsible for obtaining all consents required for messages sent through the Service.

6. Competitive Use

You must not access or use the Service to build or train a competing product or service, to copy its features, design or user interface, or to benchmark it for publication, without our prior written consent.

7. Monitoring and Enforcement

7.1 MegaVertex may, but is not obliged to, monitor use of the Service to verify compliance with this Policy, the Terms and applicable law, subject to our Privacy Policy.

7.2 If we reasonably believe that this Policy has been or may be breached, we may, at our sole discretion and without liability: (a) remove or disable access to any content; (b) suspend or restrict any User or account, immediately and with or without notice; (c) terminate the Terms and any Subscription; and (d) report the matter to, and cooperate with, law-enforcement authorities or affected third parties, including by disclosing relevant information.

7.3 Suspension or termination for a breach of this Policy does not entitle you to any refund of Fees, in accordance with the No-Refund Policy in the Terms.

7.4 You shall indemnify MegaVertex for any loss, claim, cost or expense arising from your or your Users' breach of this Policy, as provided in the Terms.

8. Reporting Violations

If you become aware of any breach of this Policy, or of any security vulnerability, report it promptly to support@megavertex.com. Legal notices must be sent to legal@megavertex.com.

9. Changes to this Policy

We may update this Policy from time to time by publishing a revised version and notifying customers by email or within the Service. Continued use of the Service after the revised version takes effect constitutes acceptance of it.